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Job Description
As Duty Manager, you will be the key point of contact for guests and staff during your shift, ensuring seamless operations throughout the hotel. You’ll embody our commitment to exceptional service, resolve guest issues with poise, and lead by example to uphold the highest standards of hospitality.
Skills Required
- Calm under pressure
- Effective Communication Skills
- Excellent Problem-Solving Abilities
- Excellent leadership skills
- Genuine passion for guest service
- Knowledge of hotel software systems
Qualifications Required
- Flexibility to work shifts, weekends, and holidays
- Previous experience in a similar role within a 4- or 5-star luxury hotel
Tags
Hospitality
The Ned & Ned's Club
customer_service
duty_manager
issue_resolution
luxury_hotel
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